Refund, Return and Repair Policy
- At Kidsfurniturefdo Online we want our customers to be completely happy with their purchase. We therefore recommend you read our policies before ordering our items. A confirmed order means you have read and agreed to our policies.
- We also recommend you immediately inspect any goods that we deliver to you or that you collect from our warehouse, to ensure you are absolutely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
- We prepare our listings (pictures and descriptions) carefully. Our pictures are illustrated examples of their use in a setting. Any errors in the item details are unintentional, and you can message us to inform us of these errors so that we may rectify them.
Change of Mind
To be eligible for either a return or exchange, you will need to notify us of your request within 14 days of your delivery date and the products must be unused and packaged in the same condition you received it. Any applicable return delivery costs will be deducted from your refund.
If your request for cancellation is raised prior to your order being dispatched from our warehouse, a $25.00 processing fee will be deducted from your refund.
We reserve the right to refuse a return request.
Proof of purchase is required for all returns and exchanges and your refund will be processed to the original form of payment, less any applicable shipping costs, service fees, and/or restocking fees.
Returns or refunds are not available on special orders, floor-stock clearance items or mattresses in any circumstance. Please be sure to make your decision carefully. We diligently provide all available information for our mattress descriptions, but please understand that comfort is subjective, and we cannot extend any exemptions to returns for mattresses due to health regulations
Damaged or Faulty Products
You should notify us within 14 days of your delivery date of any damage or faults of your goods.
A replacement or refund will be offered to you for a major defect which renders the product not fit for purpose.
A minor defect where the product fails to be of acceptable quality and the failure does not amount to a major defect will be reviewed on a case-by-case basis and we will offer you an appropriate solution in the form of a replacement part, repair, small discount, or paint pen to conceal small imperfections to painted finishes. The final decision for the resolution rests with us and will be applied as we deem appropriate and reasonable.
Please email us with your order details and photos of the damaged or faulty product to [email protected] and our customer support team will get in touch with you to resolve it.